Service and Operations Support Coordinator

Join the Aristocrat team as a Service and Operations Support Coordinator. Play a vital role in our mission to bring joy to life through the power of play. Aristocrat is a leading provider in gaming and technology that values inclusion, collaboration, and exceptional service. This role offers a chance to join a world-class team, ensuring smooth operation of our services and supporting our goals. If you want to thrive in a dynamic environment where your work matters, this position is for you!

What You'll Do

• Handle and maintain accurate records of service requests, quotations, purchase orders, and related documentation.
• Ensure all service cases in Salesforce are updated promptly, including case assignments, closure notes, and records of blocking issues.
• Coordinate with suppliers and vendors regarding orders, deliveries, and logistics documentation.
• Support preparation, distribution, and control of services and operational correspondence, ensuring accessibility and accuracy of files both digitally and physically.
• Maintain and control service inventory, tools, and materials to ensure appropriate stock levels and replenishment.
• Conduct periodic cycle counts and assist in inventory audits.
• Coordinate shipment and importation paperwork, including PAGCOR documentation, commercial invoices, and packing lists.
• Process material returns and ensure accurate documentation in relevant registers.
• Assist in scheduling business travel, preparing itineraries, and processing travel-related expense reports.
• Support coordination of internal meetings, training sessions, and company events, ensuring all logistical and administrative needs are met.
• Maintain training and certification records for both internal teams and customers.
• Maintain and update databases and directories such as Salesforce, D365, and SharePoint to ensure accurate and accessible information.
• Support data entry, reporting, and monitoring to maintain data integrity across CRM, ERP, and other tracking tools.
• Assist in compiling and verifying service performance data, inventory status, and operational metrics for weekly and monthly reporting.
• Support adherence to internal processes, audit requirements, and regulatory documentation standards.
• Participate in the preparation and submission of reports for operational and service compliance.
• Participate in reviewing and updating standard operating procedures (SOPs).
• Provide feedback and recommendations to improve efficiency within service and operational workflows.
• Support the maintenance of knowledge bases, process documentation, and shared repositories across the organization.
• Provide clerical and organizational assistance across teams to ensure flawless execution of customer support and operational initiatives.
• Collaborate effectively with colleagues and management to resolve issues and support day-to-day operational priorities.
• Provide general administrative assistance for the team, including meeting scheduling, correspondence, reservations, and logistics coordination.
• Handle incoming service calls, emails, and inquiries professionally, ensuring timely and accurate follow-up or referral to relevant departments.
• Maintain a clean, organized, and professional working environment in accordance with company standards.

What We're Looking For

• Bachelor’s degree in Business Administration, Management, or a related field preferred.
• Minimum 1+ years of experience in administrative, operational, or customer support roles.
• Proficient in English, both written and verbal.
• Proven track record to organize, prioritize, and handle multiple tasks efficiently in a fast-paced environment.
• Strong sense of responsibility, follow-through, and attention to detail.
• Demonstrated initiative, adaptability, and problem-solving capability.
• Effective interpersonal and communication skills, capable of working collaboratively across departments and regions.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Solid understanding of D365, Salesforce, and SharePoint is an advantage.
• Familiarity with document control and basic data entry systems preferred.

If you are ready to join a team that strives for excellence, apply now. We support your professional growth and want you to help make Aristocrat a leader in the industry.

Opis stanowiska mógł zostać sprawdzony i udoskonalony przy użyciu narzędzi wykorzystujących sztuczną inteligencję w celu poprawy przejrzystości, spójności i inkluzywności. Ostateczna treść, wymagania dotyczące stanowiska oraz decyzje rekrutacyjne podlegają weryfikacji przez człowieka i zatwierdzeniu przez Aristocrat.

Filozofia wynagradzania

Oferujemy kompleksowy pakiet wynagrodzenia i świadczeń, zaprojektowany tak, aby pozostawać konkurencyjnym na rynku, wspierać dobrostan pracowników oraz doceniać ich wkład w nasz sukces. Nasze podejście opiera się na zasadzie wynagradzania za wyniki, nagradzając indywidualny wpływ i osiągnięcia. Twój indywidualny pakiet wynagrodzenia zostanie określony na podstawie takich czynników jak umiejętności, doświadczenie, kwalifikacje oraz lokalizacja.

W zależności od stanowiska i lokalizacji możesz być uprawniony(-a) do otrzymywania rocznych premii i świadczeń motywacyjnych, benefitów związanych ze zdrowiem i dobrostanem, płatnego czasu wolnego, programów emerytalnych, ochrony ubezpieczeniowej oraz innych lokalnych lub ustawowych świadczeń.

Szczegółowe informacje dotyczące wynagrodzenia i świadczeń dla tego stanowiska zostaną omówione podczas procesu rekrutacyjnego.