People Partner - Associate II

The Associate People & Culture Service Operations role supports the evolution of People & Culture service delivery through data, digital tools, automation, and continuous improvement. This role will create and maintain BI dashboards, partner with senior stakeholders to gather and translate requirements, and use reporting insights to improve service outcomes and employee experiences. The role will also support and leverage AI-enabled tools and chatbot platforms to improve service delivery, enhance knowledge access, and drive efficiency while maintaining accuracy, compliance, and a high-quality employee experience.

What you'll do:

• Create, maintain, and enhance BI dashboards and reporting views that provide clear insight into P&C service performance, employee experience trends, volumes, timeliness, and improvement opportunities.
• Work with senior stakeholders across People & Culture and partner teams to gather requirements, understand business needs, and translate them into practical reporting, automation, chatbot, and service improvement solutions.
• Maintain and enhance chatbot offerings by improving content, workflows, response quality, knowledge integration, and adoption across employee support channels.
• Identify opportunities to automate and optimize existing P&C processes, reducing manual effort, improving consistency, and enabling faster, more scalable service delivery.
• Use data, dashboards, and stakeholder feedback to surface themes, root causes, and opportunities to improve the P&C service experience.
• Support continuous improvement initiatives by documenting requirements, testing enhancements, monitoring outcomes, and recommending practical changes to improve adoption and impact.
• Partner with internal teams to validate data, improve reporting definitions, and ensure dashboards and chatbot insights remain accurate, relevant, and actionable.
• Support adoption and day-to-day use of AI-powered service tools and chatbot solutions to improve response quality, consistency, and speed.
• Identify common inquiry themes and contribute to chatbot content, knowledge articles, and response templates to improve self-service and reduce repetitive cases.
• Review AI- or chatbot-generated responses for accuracy, tone, compliance, and appropriateness before or after delivery, as required by process.
• Partner with internal teams to flag gaps, trends, and improvement opportunities in knowledge content, chatbot workflows, and employee support journeys.
• Provide targeted operational support where required, with a primary focus on improving tools, data, automation, and digital service channels rather than routine case processing.
• Ensure responsible and compliant use of AI tools while protecting sensitive and confidential employee information.

What we are looking for :

• Bachelor’s Degree in IT, Business or related field or equivalent work experience
• Excellent verbal and written communications in English
• Experience creating, maintaining, or enhancing BI dashboards, reporting packs, or service performance insights, preferably in a People & Culture, shared services, or operations environment.
• Ability to engage senior stakeholders, gather requirements, clarify business problems, and translate needs into reporting, automation, chatbot, or process improvement solutions.
• Strong analytical mindset with the ability to interpret trends, identify root causes, and recommend practical improvements that enhance service quality and employee experience.
• Comfort working with digital tools, HR systems, BI platforms, automation solutions, and technology-enabled support channels, including chat and AI-assisted tools.
• Ability to comply with handling sensitive and confidential employee data
• Able to work independently under general direction, manage multiple priorities, and deliver high-quality outputs in a fast-paced, changing environment.
• Experience contributing to knowledge management, chatbot content, service improvement, automation, or process optimization is preferred.
• Comfort working with digital tools, HR systems, and technology-enabled support platforms, including chat and AI-assisted tools.
• Interest in learning and applying emerging technologies such as AI, automation, and chatbots to improve employee support and operational effectiveness.
• Strong judgment to validate information, identify when escalation is needed, and ensure AI-supported outputs meet policy, quality, and compliance standards.
• Experience contributing to knowledge management, chatbot content, service improvement, or process optimization is a plus.

Dlaczego warto wybrać Aristocrat?

Aristocrat jest światowym liderem w dziedzinie treści i technologii gier oraz czołowym wydawcą darmowych gier mobilnych. Osiągamy doskonałe wyniki dla naszych klientów B2B i przynosimy radość milionom ludzi, którzy uwielbiają grać w nasze gry kasynowe i mobilne. I choć skupiamy się na zabawie, nigdy nie zapominamy o naszych obowiązkach. Dążymy do bycia liderem w odpowiedzialnej grze oraz podnoszenia standardów zarządzania firmą, dobrostanu pracowników i zrównoważonego rozwoju. Jesteśmy różnorodnym biznesem, zjednoczonym wspólnymi wartościami i inspirującą misją, aby przynosić radość poprzez siłę gry.

Chcemy stworzyć środowisko, w którym indywidualne różnice są cenione, a wszyscy pracownicy mają możliwość realizacji swojego potencjału. Zapraszamy i zachęcamy do aplikowania wszystkie osoby, niezależnie od wieku, płci, rasy, etnicznego pochodzenia, tła kulturowego, statusu niepełnosprawności czy tożsamości LGBTQ+. EEO M/K/N/V (Równe szanse zatrudnienia dla kobiet/mężczyzn/niepełnosprawnych/weteranów)

• Światowy lider w rozrywce gamingowej

• Solidny pakiet świadczeń

• Globalne możliwości kariery

Nasze wartości

• Gracze przede wszystkim

• Moc talentów

• Razem jesteśmy wybitni

• Dobra firma – dobrzy obywatele

Wymagane podróże służbowe

None

Dodatkowe informacje

W chwili obecnej nie jesteśmy w stanie zapewnić sponsoringu wiz pracowniczych w związku z tym stanowiskiem. Kandydaci muszą posiadać upoważnienie do pełnoetatowej pracy w miejscu, w którym ogłoszono nabór na to stanowisko, bez konieczności korzystania obecnie oraz w przyszłości ze sponsoringu w celu otrzymania wizy.