The Associate People & Culture Service Operations role supports the evolution of People & Culture service delivery through data, digital tools, automation, and continuous improvement. This role will create and maintain BI dashboards, partner with senior stakeholders to gather and translate requirements, and use reporting insights to improve service outcomes and employee experiences. The role will also support and leverage AI-enabled tools and chatbot platforms to improve service delivery, enhance knowledge access, and drive efficiency while maintaining accuracy, compliance, and a high-quality employee experience.
What you'll do:
- Create, maintain, and enhance BI dashboards and reporting views that provide clear insight into P&C service performance, employee experience trends, volumes, timeliness, and improvement opportunities.
- Work with senior stakeholders across People & Culture and partner teams to gather requirements, understand business needs, and translate them into practical reporting, automation, chatbot, and service improvement solutions.
- Maintain and enhance chatbot offerings by improving content, workflows, response quality, knowledge integration, and adoption across employee support channels.
- Identify opportunities to automate and optimize existing P&C processes, reducing manual effort, improving consistency, and enabling faster, more scalable service delivery.
- Use data, dashboards, and stakeholder feedback to surface themes, root causes, and opportunities to improve the P&C service experience.
- Support continuous improvement initiatives by documenting requirements, testing enhancements, monitoring outcomes, and recommending practical changes to improve adoption and impact.
- Partner with internal teams to validate data, improve reporting definitions, and ensure dashboards and chatbot insights remain accurate, relevant, and actionable.
- Support adoption and day-to-day use of AI-powered service tools and chatbot solutions to improve response quality, consistency, and speed.
- Identify common inquiry themes and contribute to chatbot content, knowledge articles, and response templates to improve self-service and reduce repetitive cases.
- Review AI- or chatbot-generated responses for accuracy, tone, compliance, and appropriateness before or after delivery, as required by process.
- Partner with internal teams to flag gaps, trends, and improvement opportunities in knowledge content, chatbot workflows, and employee support journeys.
- Provide targeted operational support where required, with a primary focus on improving tools, data, automation, and digital service channels rather than routine case processing.
- Ensure responsible and compliant use of AI tools while protecting sensitive and confidential employee information.
What we are looking for :
- Bachelor’s Degree in IT, Business or related field or equivalent work experience
- Excellent verbal and written communications in English
- Experience creating, maintaining, or enhancing BI dashboards, reporting packs, or service performance insights, preferably in a People & Culture, shared services, or operations environment.
- Ability to engage senior stakeholders, gather requirements, clarify business problems, and translate needs into reporting, automation, chatbot, or process improvement solutions.
- Strong analytical mindset with the ability to interpret trends, identify root causes, and recommend practical improvements that enhance service quality and employee experience.
- Comfort working with digital tools, HR systems, BI platforms, automation solutions, and technology-enabled support channels, including chat and AI-assisted tools.
- Ability to comply with handling sensitive and confidential employee data
- Able to work independently under general direction, manage multiple priorities, and deliver high-quality outputs in a fast-paced, changing environment.
- Experience contributing to knowledge management, chatbot content, service improvement, automation, or process optimization is preferred.
- Comfort working with digital tools, HR systems, and technology-enabled support platforms, including chat and AI-assisted tools.
- Interest in learning and applying emerging technologies such as AI, automation, and chatbots to improve employee support and operational effectiveness.
- Strong judgment to validate information, identify when escalation is needed, and ensure AI-supported outputs meet policy, quality, and compliance standards.
- Experience contributing to knowledge management, chatbot content, service improvement, or process optimization is a plus.
Pourquoi Aristocrat?
Aristocrat est un chef de file mondial du contenu et des technologies de jeux, ainsi qu’un éditeur de premier plan de jeux mobiles gratuits. Nous offrons d’excellentes performances à nos clients interentreprises et apportons de la joie à des millions de personnes qui aiment jouer à nos jeux de casino et à nos jeux mobiles. Même si nous mettons l’accent sur le plaisir, nous n’oublions jamais nos responsabilités. Nous nous efforçons de montrer l’exemple en matière de jeu responsable et d’élever les standards en matière de gouvernance d’entreprise, de bien-être des employés et de développement durable. Nous sommes une entreprise diversifiée, unie par des valeurs communes et une mission inspirante : apporter de la joie grâce au pouvoir du jeu.
Nous voulons créer un environnement où les différences individuelles sont valorisées et où tous les employés ont l’occasion de réaliser leur plein potentiel. Nous accueillons et encourageons la candidature de toute personne, peu importe leur âge, leur sexe, leur race, leur origine ethnique, leur culture, leur handicap ou leur appartenance à la communauté LGBTQ+. Égalité d’accès à l’emploi – minorités, femmes, personnes handicapées, anciens combattants
Chef de file mondial du divertissement et des jeux
Solide ensemble d’avantages sociaux
Possibilités de carrière à l’échelle mondiale
Nos valeurs
Attentes relatives aux déplacements
Aucun
Informations supplémentaires
À l’heure actuelle, nous ne sommes pas en mesure de parrainer des visas de travail pour ce poste. Les candidats doivent être autorisés à travailler à temps plein sur le lieu de l’offre d’emploi pour ce poste sans avoir besoin de parrainage de visa, actuellement ou dans le futur.
