Service and Operations Support Coordinator

Join the Aristocrat team as a Service and Operations Support Coordinator. Play a vital role in our mission to bring joy to life through the power of play. Aristocrat is a leading provider in gaming and technology that values inclusion, collaboration, and exceptional service. This role offers a chance to join a world-class team, ensuring smooth operation of our services and supporting our goals. If you want to thrive in a dynamic environment where your work matters, this position is for you!

What You'll Do

• Handle and maintain accurate records of service requests, quotations, purchase orders, and related documentation.
• Ensure all service cases in Salesforce are updated promptly, including case assignments, closure notes, and records of blocking issues.
• Coordinate with suppliers and vendors regarding orders, deliveries, and logistics documentation.
• Support preparation, distribution, and control of services and operational correspondence, ensuring accessibility and accuracy of files both digitally and physically.
• Maintain and control service inventory, tools, and materials to ensure appropriate stock levels and replenishment.
• Conduct periodic cycle counts and assist in inventory audits.
• Coordinate shipment and importation paperwork, including PAGCOR documentation, commercial invoices, and packing lists.
• Process material returns and ensure accurate documentation in relevant registers.
• Assist in scheduling business travel, preparing itineraries, and processing travel-related expense reports.
• Support coordination of internal meetings, training sessions, and company events, ensuring all logistical and administrative needs are met.
• Maintain training and certification records for both internal teams and customers.
• Maintain and update databases and directories such as Salesforce, D365, and SharePoint to ensure accurate and accessible information.
• Support data entry, reporting, and monitoring to maintain data integrity across CRM, ERP, and other tracking tools.
• Assist in compiling and verifying service performance data, inventory status, and operational metrics for weekly and monthly reporting.
• Support adherence to internal processes, audit requirements, and regulatory documentation standards.
• Participate in the preparation and submission of reports for operational and service compliance.
• Participate in reviewing and updating standard operating procedures (SOPs).
• Provide feedback and recommendations to improve efficiency within service and operational workflows.
• Support the maintenance of knowledge bases, process documentation, and shared repositories across the organization.
• Provide clerical and organizational assistance across teams to ensure flawless execution of customer support and operational initiatives.
• Collaborate effectively with colleagues and management to resolve issues and support day-to-day operational priorities.
• Provide general administrative assistance for the team, including meeting scheduling, correspondence, reservations, and logistics coordination.
• Handle incoming service calls, emails, and inquiries professionally, ensuring timely and accurate follow-up or referral to relevant departments.
• Maintain a clean, organized, and professional working environment in accordance with company standards.

What We're Looking For

• Bachelor’s degree in Business Administration, Management, or a related field preferred.
• Minimum 1+ years of experience in administrative, operational, or customer support roles.
• Proficient in English, both written and verbal.
• Proven track record to organize, prioritize, and handle multiple tasks efficiently in a fast-paced environment.
• Strong sense of responsibility, follow-through, and attention to detail.
• Demonstrated initiative, adaptability, and problem-solving capability.
• Effective interpersonal and communication skills, capable of working collaboratively across departments and regions.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Solid understanding of D365, Salesforce, and SharePoint is an advantage.
• Familiarity with document control and basic data entry systems preferred.

If you are ready to join a team that strives for excellence, apply now. We support your professional growth and want you to help make Aristocrat a leader in the industry.

Cette description de poste a pu être révisée et améliorée à l’aide d’outils d’assistance basés sur l’intelligence artificielle afin d’en accroître la clarté, la cohérence et l’inclusivité. Tout le contenu final, les exigences du poste et les décisions d’embauche demeurent soumis à l’examen et à l’approbation de personnes responsables chez Aristocrat.

Philosophie de rémunération

Nous offrons un programme complet de rémunération et d’avantages sociaux conçu pour demeurer concurrentiel sur le marché, soutenir votre bien-être et reconnaître votre contribution à notre réussite. Notre approche repose sur un principe de rémunération au rendement qui récompense l’impact individuel. Votre programme de rémunération sera déterminé en fonction de facteurs tels que vos compétences, votre expérience, vos qualifications et votre lieu de travail.

Selon votre poste et votre lieu de travail, vous pourriez être admissible à des primes et incitatifs annuels, à des avantages liés à la santé et au bien-être, à des congés rémunérés, à des régimes de retraite, à une couverture d’assurance ainsi qu’à d’autres avantages locaux ou prévus par la loi.

Les détails précis de la rémunération et des avantages associés à ce poste seront discutés au cours du processus de recrutement.