CXS QA Technician

At Aristocrat, we focus on creating outstanding gaming content and technology. As a CXS QA Technician, you will be essential in assuring the seamless performance of our software and hardware. This role provides a valuable chance to be part of our lively, fast-paced Database & QA Team. Your contributions will directly aid our mission to bring happiness to life through play. If you are motivated, thorough, and passionate about gaming technology, this position is well suited for you!

What You'll Do

• Offer complete technical help for the Aristocrat Gaming software and hardware range.
• Engage in hardware and software deployment, configuration, and enablement for upcoming projects.
• Conduct on-site work at customer venues to ensure successful implementation.
• Liaise with internal resolver groups and collaborators to prioritize and bring up issues as needed.
• Deliver in-depth technical product knowledge for Operational Acceptance Testing (OAT) of new and current products.
• Develop and conduct technical training programs to equip the team with necessary skills and knowledge.
• Support BETA trials by providing technical expertise during the take-to-market phase.
• Offer pre and post-installation support for Aristocrat’s Venue Management Systems, Applications, and Web-based products.
• Build and install software on gaming machines, workstations, and servers.
• Manage client calls through our Call Management System (Salesforce) and update call tickets accordingly.
• Ensure timely and impactful customer visits while maintaining a professional image.
• Collaborate with internal resources, including Systems and Service Technicians, to meet client requirements.
• Adjust to a dynamic, constantly evolving environment and contribute to the overall CXS strategy.
• Maintain and support the internal OAT environment along with providing support to demonstrate AGE/AHG.

What We're Looking For

• Outstanding customer service skills and a passion for helping people.
• 2+ years of experience in a similar technical support role.
• Having knowledge in both software and hardware is advantageous.
• Proven ability to build and configure operating system workstations and servers.
• Familiarity with Salesforce or similar CMS tools.
• Project management experience is a plus.
• Strong problem-solving and organizational skills, with the ability to work unsupervised.
• Excellent written and verbal communication skills.
• Basic computer skills, with experience in VMware, Linux, and Windows software being advantageous.

Join us at Aristocrat and be part of a team where your technical expertise will help build the future of gaming technology!

Cette description de poste a pu être révisée et améliorée à l’aide d’outils d’assistance basés sur l’intelligence artificielle afin d’en accroître la clarté, la cohérence et l’inclusivité. Tout le contenu final, les exigences du poste et les décisions d’embauche demeurent soumis à l’examen et à l’approbation de personnes responsables chez Aristocrat.

Philosophie de rémunération

Nous offrons un programme complet de rémunération et d’avantages sociaux conçu pour demeurer concurrentiel sur le marché, soutenir votre bien-être et reconnaître votre contribution à notre réussite. Notre approche repose sur un principe de rémunération au rendement qui récompense l’impact individuel. Votre programme de rémunération sera déterminé en fonction de facteurs tels que vos compétences, votre expérience, vos qualifications et votre lieu de travail.

Selon votre poste et votre lieu de travail, vous pourriez être admissible à des primes et incitatifs annuels, à des avantages liés à la santé et au bien-être, à des congés rémunérés, à des régimes de retraite, à une couverture d’assurance ainsi qu’à d’autres avantages locaux ou prévus par la loi.

Les détails précis de la rémunération et des avantages associés à ce poste seront discutés au cours du processus de recrutement.