People & Culture Service Delivery Sr. Analyst

At Aristocrat, we believe in encouraging a collaborative and inclusive environment where every team member feels appreciated and empowered to support our mission of bringing happiness to life through play. As the P&C Knowledge Management Specialist, you will have a crucial role in delivering flawless service within our People & Culture (P&C) operations. This is an outstanding chance to join a world-class team and contribute significantly to our ambitious goals for operational excellence. In this position, you will be key to maintaining and improving our P&C service delivery processes. You will collaborate closely with internal teams and external partners to implement projects and initiatives successfully.

What You'll Do

• Liaise with collaborators to gather and detail business requirements, translating them into clear functional requirements for system and process changes.

• Conduct process discovery and requirements gathering sessions, detailing current workflows, identifying gaps, and capturing detailed requirements.

• Build and maintain test plans, test cases, and test scripts, and support execution of testing activities including user acceptance testing (UAT).

• Build, update, and maintain knowledge articles and process documentation for in-scope P&C services.

• Coordinate the planning and implementation of projects and initiatives, collaborating across teams, vendors, and P&C Operations to include progress tracking, sharing updates, and completion of deliverables.

• Serve as a Tier 3 Subject Matter Expert, handling issues that have been advanced and providing resolution support for complex cases.

• Help maintain consistency and standardization across processes, raising issues or risks as needed.

• Support compliance and reporting efforts within the Service Delivery team.

What We're Looking For

• Bachelor’s degree or equivalent experience.

• 4+ years of experience in P&C/HR operations, shared services, or an HR service delivery environment.

• Hands-on experience with requirements gathering, documentation, and process support.

• Experience supporting testing, system updates, or operational implementations.

• Strong organizational skills and ability to manage multiple tasks in a structured environment.

• Ability to work independently with minimal day-to-day direction.

• Strong attention to detail and process adherence.

• Experience with ServiceNow or similar platforms.

• Experience supporting Tiered service delivery models (Tier 1–3).

• Exposure to HR systems or case management tools.

Cette description de poste a pu être révisée et améliorée à l’aide d’outils d’assistance basés sur l’intelligence artificielle afin d’en accroître la clarté, la cohérence et l’inclusivité. Tout le contenu final, les exigences du poste et les décisions d’embauche demeurent soumis à l’examen et à l’approbation de personnes responsables chez Aristocrat.

Philosophie de rémunération

Nous offrons un programme complet de rémunération et d’avantages sociaux conçu pour demeurer concurrentiel sur le marché, soutenir votre bien-être et reconnaître votre contribution à notre réussite. Notre approche repose sur un principe de rémunération au rendement qui récompense l’impact individuel. Votre programme de rémunération sera déterminé en fonction de facteurs tels que vos compétences, votre expérience, vos qualifications et votre lieu de travail.

Selon votre poste et votre lieu de travail, vous pourriez être admissible à des primes et incitatifs annuels, à des avantages liés à la santé et au bien-être, à des congés rémunérés, à des régimes de retraite, à une couverture d’assurance ainsi qu’à d’autres avantages locaux ou prévus par la loi.

Les détails précis de la rémunération et des avantages associés à ce poste seront discutés au cours du processus de recrutement.