Manager, AR Billing & Collections - Americas

At Aristocrat, we are committed to crafting an environment where innovation thrives and collaboration flourishes! We are seeking an ambitious Manager, AR Billing & Collections - Americas to lead our billing and collections operations with precision and excellence. You will play a pivotal role in ensuring flawless execution across our Americas region, driving world-class performance and setting new standards in customer happiness. This is an outstanding opportunity to be part of a team that values growth, impact, and the power of play.

What You'll Do

• Own Americas billing and collections outcomes, including billing quality, aging, customer escalations, dispute resolution, and collection performance.
• Lead the Billing Operations Lead - Americas, Collections Supervisor, and AR Resolution Team.
  
• Partner with the India AR Delivery Hub for standardized billing support and cash application dependencies.
• Ensure US based AR work focuses on customer-facing, judgment-based, and exception-based activities.
• Set priorities, review performance metrics, and identify process improvements across billing, collections, and resolution workstreams.
• Partner with Credit & Risk Supervisor on high-risk accounts, credit holds/releases, and collection blocking issue strategy.
• Support transition of routine billing activity to India while maintaining Americas accountability.
• Develop team capability, role clarity, SOP adherence, and service expectations.
• Identify and prioritize automation opportunities across Americas billing, collections, disputes, and blocking issues, including workflow queues, collection prioritization, dashboards, and customer communication support.
• Drive adoption of approved AI-enabled tools and automated reporting to boost billing accuracy, collection efficiency, aging management, and resolution cycle time.

What We're Looking For

• 4+ years of experience in accounts receivable, billing, collections, or order-to-cash operations.
• 2+ years People leadership experience or demonstrated readiness to manage leads/supervisors and specialist teams.
• Strong knowledge of billing, collections, customer disputes, and AR controls.
• Ability to partner with offshore/shared-service teams and drive process standardization.
• Strong communication, prioritization, and customer blocking issue management skills.
• Familiarity with approved AI-enabled tools, workflow automation, dashboards, and common efficiency applications to boost process accuracy, reporting, and scalability.

Join us at Aristocrat and be part of a team that brings happiness to life through the power of play!

Esta descripción del puesto puede haber sido revisada y optimizada mediante herramientas de inteligencia artificial con el fin de mejorar su claridad, coherencia e inclusión. En cualquier caso, todo el contenido final, los requisitos del puesto y las decisiones de contratación están sujetos a la revisión y aprobación de Aristocrat.

Filosofía de compensación

Ofrecemos un paquete integral de remuneración y beneficios diseñado para seguir siendo competitivo en el mercado, apoyar tu bienestar y reconocer tu contribución a nuestro éxito. Nuestro enfoque se basa en una filosofía de remuneración por desempeño, recompensando el impacto individual. Tu paquete de compensación específico se determinará en función de factores como tus habilidades, experiencia, cualificaciones y ubicación.

Dependiendo de tu puesto y ubicación, podrás optar a bonificaciones e incentivos anuales, beneficios de salud y bienestar, tiempo libre remunerado, planes de jubilación, cobertura de seguros y otros beneficios locales o establecidos por la legislación aplicable.

Los detalles específicos sobre la compensación y los beneficios para este puesto se tratarán durante el proceso de selección.