People Partner - Associate II

The Associate People & Culture Service Operations role supports the evolution of People & Culture service delivery through data, digital tools, automation, and continuous improvement. This role will create and maintain BI dashboards, partner with senior stakeholders to gather and translate requirements, and use reporting insights to improve service outcomes and employee experiences. The role will also support and leverage AI-enabled tools and chatbot platforms to improve service delivery, enhance knowledge access, and drive efficiency while maintaining accuracy, compliance, and a high-quality employee experience.

What you'll do:

• Create, maintain, and enhance BI dashboards and reporting views that provide clear insight into P&C service performance, employee experience trends, volumes, timeliness, and improvement opportunities.
• Work with senior stakeholders across People & Culture and partner teams to gather requirements, understand business needs, and translate them into practical reporting, automation, chatbot, and service improvement solutions.
• Maintain and enhance chatbot offerings by improving content, workflows, response quality, knowledge integration, and adoption across employee support channels.
• Identify opportunities to automate and optimize existing P&C processes, reducing manual effort, improving consistency, and enabling faster, more scalable service delivery.
• Use data, dashboards, and stakeholder feedback to surface themes, root causes, and opportunities to improve the P&C service experience.
• Support continuous improvement initiatives by documenting requirements, testing enhancements, monitoring outcomes, and recommending practical changes to improve adoption and impact.
• Partner with internal teams to validate data, improve reporting definitions, and ensure dashboards and chatbot insights remain accurate, relevant, and actionable.
• Support adoption and day-to-day use of AI-powered service tools and chatbot solutions to improve response quality, consistency, and speed.
• Identify common inquiry themes and contribute to chatbot content, knowledge articles, and response templates to improve self-service and reduce repetitive cases.
• Review AI- or chatbot-generated responses for accuracy, tone, compliance, and appropriateness before or after delivery, as required by process.
• Partner with internal teams to flag gaps, trends, and improvement opportunities in knowledge content, chatbot workflows, and employee support journeys.
• Provide targeted operational support where required, with a primary focus on improving tools, data, automation, and digital service channels rather than routine case processing.
• Ensure responsible and compliant use of AI tools while protecting sensitive and confidential employee information.

What we are looking for :

• Bachelor’s Degree in IT, Business or related field or equivalent work experience
• Excellent verbal and written communications in English
• Experience creating, maintaining, or enhancing BI dashboards, reporting packs, or service performance insights, preferably in a People & Culture, shared services, or operations environment.
• Ability to engage senior stakeholders, gather requirements, clarify business problems, and translate needs into reporting, automation, chatbot, or process improvement solutions.
• Strong analytical mindset with the ability to interpret trends, identify root causes, and recommend practical improvements that enhance service quality and employee experience.
• Comfort working with digital tools, HR systems, BI platforms, automation solutions, and technology-enabled support channels, including chat and AI-assisted tools.
• Ability to comply with handling sensitive and confidential employee data
• Able to work independently under general direction, manage multiple priorities, and deliver high-quality outputs in a fast-paced, changing environment.
• Experience contributing to knowledge management, chatbot content, service improvement, automation, or process optimization is preferred.
• Comfort working with digital tools, HR systems, and technology-enabled support platforms, including chat and AI-assisted tools.
• Interest in learning and applying emerging technologies such as AI, automation, and chatbots to improve employee support and operational effectiveness.
• Strong judgment to validate information, identify when escalation is needed, and ensure AI-supported outputs meet policy, quality, and compliance standards.
• Experience contributing to knowledge management, chatbot content, service improvement, or process optimization is a plus.

¿Por qué Aristocrat?

Aristocrat es una empresa líder a nivel mundial en contenido y tecnología de juegos, y una editorial de referencia en juegos móviles gratuitos. Ofrecemos un alto rendimiento a nuestros clientes B2B y hacemos participes a millones de personas que disfrutan con nuestros juegos de casino y para móviles. Y aunque nos centramos en la diversión, no olvidamos nunca nuestras responsabilidades. Nos esforzamos para ser referentes en juego responsable y elevar los estándares en gobernanza corporativa, bienestar de los empleados y sostenibilidad. Somos una empresa diversa, unida por valores comunes y una misión inspiradora: llenar de alegría la vida gracias al poder del juego.

Nuestro compromiso es crear un entorno en el que se valoren las diferencias individuales y donde todos los empleados tengan la oportunidad de desarrollar su potencial. Damos la bienvenida y animamos a presentar su candidatura a personas de todas las edades, géneros, razas, etnias, orígenes culturales, condición de discapacidad o que se identifiquen como parte del colectivo LGBTQ+. EEO H/M/D/V

• Empresa líder mundial en entretenimiento de juegos

• Atractivo paquete de beneficios

• Oportunidades de carrera a nivel internacional

Nuestros valores

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Disponibilidad para viajar

Ninguna

Información adicional

En este momento, no podemos tramitar visados de trabajo para este puesto. Los candidatos deben tener permiso para trabajar a tiempo completo en el país donde se ofrece la vacante, sin necesidad de visado ahora ni en el futuro.