SaaS Engineer

At Aristocrat, we believe in the power of play to bring happiness to life. As a world leader in gaming content and technology, we're committed to crafting outstanding experiences for our customers. We're inviting you to become part of our innovative team as a SaaS Engineer, where your contributions will have a significant impact on our mission. This role is pivotal in maintaining and improving our business-critical applications, ensuring flawless operation for our global users.

What You'll Do

• Coordinate, support, and configure Atlassian applications, primarily Jira and Confluence.
• Collaborate with the existing application support team to maintain the reliability of business-critical applications.
• Implement security changes in accordance with established standards.
• Monitor application health and performance, identify root causes, and contribute to balanced solutions.
• Deliver application support and address incidents within established SLAs.
• Work collaboratively with globally distributed teams to ensure seamless operations.

What We're Looking For

Mandatory:

• At least 3 years of experience in managing, supporting, and configuring Atlassian applications.
• Good working knowledge of Linux.
• Demonstrated capability to address incidents and deliver application support within SLAs.
• Strong understanding of security principles and implementation.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Experience working with global teams.

Desirable:

• Experience managing application upgrades, configuration adjustments, and ongoing maintenance.
• Experience with monitoring tools like Grafana or PRTG.
• Experience with scripting languages like Python or Bash.
• Experience with tools like Fisheye/Crucible, Bamboo, GitHub.
• Ability to build and maintain technical and operational documentation.
• Good written and verbal communication skills.
• Experience with established change-control processes and environment maintenance.

Qualifications

• Bachelor’s Degree in Information Technology or a related field, or equivalent experience.

Experience:

• Minimum 3 years experience in supporting, managing, or setting up Atlassian applications.
• Experience in application support and working together.
• Demonstrated skill in automating processes to minimize manual effort.
• Strong communication skills to convey technical concepts clearly.
• Demonstrated ability to work effectively in a team and share knowledge.

Join us in this ambitious role and help us build the future of gaming technology at Aristocrat. Your expertise and enthusiasm will be key in driving our success!

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.