People & Culture Service Delivery Sr. Analyst

At Aristocrat, we believe in encouraging a collaborative and inclusive environment where every team member feels appreciated and empowered to support our mission of bringing happiness to life through play. As the P&C Knowledge Management Specialist, you will have a crucial role in delivering flawless service within our People & Culture (P&C) operations. This is an outstanding chance to join a world-class team and contribute significantly to our ambitious goals for operational excellence. In this position, you will be key to maintaining and improving our P&C service delivery processes. You will collaborate closely with internal teams and external partners to implement projects and initiatives successfully.

What You'll Do

• Liaise with collaborators to gather and detail business requirements, translating them into clear functional requirements for system and process changes.

• Conduct process discovery and requirements gathering sessions, detailing current workflows, identifying gaps, and capturing detailed requirements.

• Build and maintain test plans, test cases, and test scripts, and support execution of testing activities including user acceptance testing (UAT).

• Build, update, and maintain knowledge articles and process documentation for in-scope P&C services.

• Coordinate the planning and implementation of projects and initiatives, collaborating across teams, vendors, and P&C Operations to include progress tracking, sharing updates, and completion of deliverables.

• Serve as a Tier 3 Subject Matter Expert, handling issues that have been advanced and providing resolution support for complex cases.

• Help maintain consistency and standardization across processes, raising issues or risks as needed.

• Support compliance and reporting efforts within the Service Delivery team.

What We're Looking For

• Bachelor’s degree or equivalent experience.

• 4+ years of experience in P&C/HR operations, shared services, or an HR service delivery environment.

• Hands-on experience with requirements gathering, documentation, and process support.

• Experience supporting testing, system updates, or operational implementations.

• Strong organizational skills and ability to manage multiple tasks in a structured environment.

• Ability to work independently with minimal day-to-day direction.

• Strong attention to detail and process adherence.

• Experience with ServiceNow or similar platforms.

• Experience supporting Tiered service delivery models (Tier 1–3).

• Exposure to HR systems or case management tools.

Тази длъжностна характеристика може да е била прегледана и подобрена с помощта на инструменти с изкуствен интелект с цел повишаване на нейната яснота, последователност и приобщаващ характер. Цялото окончателно съдържание, изискванията за длъжността и решенията за наемане остават предмет на преглед и одобрение от Aristocrat.

Философия на възнаграждението

Предлагаме цялостен пакет от възнаграждения и придобивки, създаден да остане конкурентен на пазара, да подкрепя вашето благосъстояние и да признава приноса ви към нашия успех. Нашият подход се основава на принципа за възнаграждение според представянето, като насърчава и възнаграждава индивидуалния принос. Конкретният ви пакет на възнаграждение ще бъде определен въз основа на фактори като умения, опит, квалификации и местоположение.

В зависимост от вашата роля и местоположение може да имате право на годишни бонуси и стимули, придобивки за здраве и благосъстояние, платен отпуск, пенсионни планове, застрахователно покритие и други местни или законово установени придобивки.

Конкретни подробности относно възнаграждението и придобивките за тази позиция ще бъдат обсъдени по време на процеса на подбор.