Senior Account Director

The Senior Account Director will lead the strategic direction, execution, and performance of all account management activities across the region. This role leads all aspects of a group of Senior Account Managers and is responsible for ensuring outstanding customer success, operational excellence, and long-term growth of the iLottery program. The ideal candidate is a seasoned leader with deep experience in client relationship management, contract oversight, and cross-functional collaboration in a fast-paced, regulated environment.

What You'll Do

Leadership & Team Management

• Lead, mentor, and develop a high-performing team of Senior Account Managers across North America.

• Establish clear goals, benchmarks, and performance metrics aligned with business objectives.

• Develop a culture of accountability, collaboration, and continuous improvement.

Strategic Customer Success

• Serve as the executive sponsor for key iLottery accounts and vendor partnerships.

• Drive strategic alignment between customer goals and internal delivery capabilities.

• Oversee the development and execution of joint success plans with customers.

Operational Oversight

• Ensure consistent delivery of services and fulfillment of contractual obligations across all accounts.

• Monitor and improve service level performance, issue resolution, and customer satisfaction.

• Lead cross-functional initiatives to optimize account operations and support scalability.

Contract & Compliance Management

• Be responsible for contract negotiations, renewals, and compliance with SLAs and regulatory requirements.

• Partner with legal and finance teams to handle risk and ensure contractual integrity.

Market Strategy & Growth

• Analyze market trends and customer feedback to inform strategic decisions.

• Find opportunities for expansion, upsell, and innovation within existing accounts.

• Collaborate with product and marketing teams to align offerings with customer needs.

Executive Reporting & Insights

• Provide regular updates to executive leadership on account health, risks, and opportunities.

• Deliver actionable insights based on performance data, customer feedback, and market intelligence.

What We're Looking For

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.

• 15+ years of experience in account management, customer success, or operations leadership.

• 5+ years of experience in the iLottery or gaming industry, with direct oversight of Lottery partnerships.

• Consistent record of leading large teams and handling complex customer relationships.

• Strong critical thinking, negotiation, and communication skills.

• Deep understanding of contract management, SLAs, and regulatory environments.

• Ability to travel as needed across North America.

• Executive presence with the ability to influence senior partners.

• Passion for customer success and operational excellence.

• Experience working with government or public sector clients.

• Familiarity with digital gaming platforms and emerging technologies.

Тази длъжностна характеристика може да е била прегледана и подобрена с помощта на инструменти с изкуствен интелект с цел повишаване на нейната яснота, последователност и приобщаващ характер. Цялото окончателно съдържание, изискванията за длъжността и решенията за наемане остават предмет на преглед и одобрение от Aristocrat.

Философия на възнаграждението

Предлагаме цялостен пакет от възнаграждения и придобивки, създаден да остане конкурентен на пазара, да подкрепя вашето благосъстояние и да признава приноса ви към нашия успех. Нашият подход се основава на принципа за възнаграждение според представянето, като насърчава и възнаграждава индивидуалния принос. Конкретният ви пакет на възнаграждение ще бъде определен въз основа на фактори като умения, опит, квалификации и местоположение.

В зависимост от вашата роля и местоположение може да имате право на годишни бонуси и стимули, придобивки за здраве и благосъстояние, платен отпуск, пенсионни планове, застрахователно покритие и други местни или законово установени придобивки.

Конкретни подробности относно възнаграждението и придобивките за тази позиция ще бъдат обсъдени по време на процеса на подбор.